*****Customer responsibility: Input wrong address, etc. The shipping fee and insurance fee is non-refundabel.

HV GLOBAL responsibility: Full refund include shipping fee except insurance fee, or resend for products you did not receive.

1. You have 14 Days after delivery to consider return or exchange, once over the limit date, we don’t accept return or exchange.


2. Items marked as "No returns or exchanges" in order details are not covered by warranty and are non-returnable.


3. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative. Our return warehouse is now in North America.


4. We will issue refund or exchange for the returned items which in good condition, unwashed, unstained, damage or stain caused by customers may result in partial refund up to 50% of total payment.


5. HV GLOBAL is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.


6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-HV GLOBAL  products.


7. Original shipping fee and insurance fee is non-refundable if return for refund.